Hanaoco Jewelry Privacy Policy

Dear customer, thank you for visiting Hanaoco Jewelry (“we,” “us,” or “our”). We truly appreciate your trust, and your privacy matters to us. This Privacy Policy explains how we carefully collect, use, and protect your personal information when you visit our website www.hanaoco.com (the “Site”) or use our services. This policy also includes our Shipping & Delivery Policy — because we want your shopping experience to be as smooth and worry‑free as possible.

1. What Information We Collect

  • Information you provide to us: When you place an order, create an account, subscribe to our newsletter, or contact us, we may ask for your name, billing address, shipping address, email address, phone number, and payment details. We only use this information to complete your order.
  • Information collected automatically: When you browse our Site, we automatically collect your IP address, browser type, device information, time of visit, and pages viewed (using cookies and similar technologies). This helps us give you a smoother browsing experience.
  • Information from third parties: To process payments and deliveries smoothly, we may receive transaction status and shipping information from payment processors (e.g., PayPal, Stripe) and shipping carriers.

2. How We Use Your Information

We use your information only for these purposes:

  • Process your orders, arrange shipping, and manage your account;
  • Keep you updated on order status and respond to your customer service requests;
  • Help you with returns initiated within 10 days of purchase (see Section 7 below);
  • Occasionally send you friendly offers or new arrivals (only if you agree to receive them);
  • Improve our website experience and recommend jewelry that you might truly love.

3. How We Share Your Information

Please rest assured — we will never sell your personal information. We may share it only in these rare cases:

  • Service partners: We share necessary information with payment processors, shipping carriers, and email platforms — only what they need to do their job — and we require them to protect your privacy as well.
  • Legal requirements: When required by law, a court order, or a government request.
  • Business changes: If Hanaoco Jewelry goes through a merger, acquisition, or asset sale, your information will be transferred safely as part of that process. We will let you know in advance.

4. Data Security

We use reasonable security measures (such as SSL encryption) and careful internal procedures to protect your information from loss, misuse, or unauthorized access. That said, no internet transmission is 100% secure — but we will do our very best.

5. Cookies and Tracking Technologies

We use cookies to remember what’s in your shopping cart, your preferences, and to help us improve our Site. You can disable cookies in your browser settings, but some parts of the Site may not work properly.

6. Your Rights

  • Access and correction: You can log into your account at any time to view or update your personal information.
  • Deletion: You can ask us to delete your account information (we will comply with legal retention requirements).
  • Withdraw consent: You can click “unsubscribe” in any marketing email to stop receiving our messages.
  • International transfers: If you are located outside our service area, your information may be transferred to and stored on servers in the country where we operate. We promise to give it the same level of protection.

To exercise any of these rights, please contact us anytime at hanaoco@outlook.com.

7. Return Policy (Within 10 Days)

We truly hope you will love every piece of Hanaoco Jewelry you receive. But if it doesn’t feel perfect or isn’t quite right for you — that’s okay. You may request a return within 10 calendar days from the date of purchase. Here are the details:

  • Return conditions: Items must be unused, undamaged, and in their original condition, with all original packaging, tags, and proof of purchase.
  • Return process: Please reach out to our customer care team at hanaoco@outlook.com or through the “Contact Us” page on our Site. Let us know your order number and return reason, and we will quickly reply with the return address and instructions.
  • Refund method: Once we receive and confirm the returned item(s) meet the conditions, we will process a refund to your original payment method within 7 business days. We’re sorry that original shipping fees are non‑refundable unless the item was defective.
  • Non‑returnable items: For hygiene reasons, earrings cannot be returned. Custom‑engraved or personalized jewelry and final sale/clearance items are also non‑returnable. Thank you for understanding.
  • Return shipping costs: Unless we sent the wrong item or the item is defective, return shipping costs are your responsibility.

8. Shipping & Delivery Policy

We try our best to send our little pieces of jewelry to as many places around the world as possible. Currently, we ship to most countries and regions worldwide. Here is our shipping policy — made clear and friendly:

  • General Shipping (5–20 business days): A flat rate of $4.99 USD.
  • Free Shipping: Orders of $40 USD or more qualify for free shipping (still 5–20 business days — enjoy the saving!).
  • Where we ship: You can select your country or region at checkout. If you don’t see your location in the list, we sincerely apologize — and please feel free to contact us. We may be able to find another way.
  • Processing time: We carefully pack each piece of jewelry. Please allow 1–3 business days for order processing before shipment.
  • Customs and duties: International orders may be subject to local customs fees, import duties, or taxes. These are the customer’s responsibility. We recommend checking with your local customs office before placing an order.
  • Tracking: Once shipped, we will send you a tracking number by email. Delivery times are estimates — actual delivery may vary slightly due to customs processing or carrier delays.

9. Children’s Privacy

Our Site is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please let us know and we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If there are material changes, we will let you know by posting a notice on our Site or sending you an email. By continuing to use our Site after any changes, you understand and accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, returns, or shipping, please don’t hesitate to reach out:

Response time: 1–2 business days (we will get back to you as soon as we can)

Email: hanaoco@outlook.com